Refund policy

At Penguin Magic, your satisfaction is our top priority. We want you to feel confident with every purchase. While magic is full of surprises, your order shouldn’t be one of them.

🧾 General Return Guidelines

Because of the secretive nature of magic, many items are non-returnable once opened. However, we’ll always do our best to make things right.

Here’s how our return policy works:

  • Unopened Physical Products: You may return new, unused, and unopened items within 30 days of delivery for a full refund or store credit.

  • Defective or Damaged Items: If a product arrives damaged or doesn’t work as expected, we’ll replace it or refund you—no hassle.

  • Digital Downloads: All instant downloads, streaming videos, and digital content are non-refundable once purchased.

  • Opened Tricks or Props: Due to the exposure of magical methods, we cannot accept returns on opened or used magic effects (unless defective).

📦 How to Start a Return

  1. Contact our support team at support@penguinmagic.com with:

    • Your order number

    • A brief explanation of the issue

    • Photos if there’s damage or a defect

  2. We’ll respond within 1 business day to help you out.

  3. If approved, we’ll provide return instructions. Once we receive the item, we’ll process your refund or store credit within 3–5 business days.

❗Important Notes

  • Return shipping is the responsibility of the customer unless the item was defective or sent in error.

  • All refunds are issued to the original payment method or as store credit.

  • Items marked Final Sale or Non-Returnable cannot be returned.

Still Have Questions?

We're here to help. Email us at support@penguinmagic.com — our customer happiness team is standing by.

🪄 Thanks for shopping with Penguin Magic. We appreciate your trust—and we’ll always work to make your experience magical.